Frequently Asked Questions

How often should my pet be groomed?

How often a pet is groomed depends on a number of factors. On average, dogs should be groomed every four to six weeks. If you prefer not be burdened with daily brushing, your dog should be groomed more often. If you like to keep your dog's coat trimmed short, you may be able to get away with more time between professional grooming sessions. It also depends on your dog's breed, coat type and how much time it spends outside. Here are some guidelines to follow: 
  • Dogs with short and smooth hair (Beagles, Labradors) - as needed to help control odor and shedding, usually every 8-12 weeks.
  • Dogs with long hair (Shih-Tzu, Yorkshire Terriers, Old English Sheepdog) - every 4-6 weeks. These high-maintenance coats may even need weekly attention as they are easily matted.
  • Dogs with medium length hair (Golden Retrievers, German Shepherds) - every 6-12 weeks.
  • Terriers (West Highland Terrier, Schnauzer) -- every 6-10 weeks
  • Curly-coated dogs (Bichon, Poodle) -- every 3-6 weeks.

Do you need to use my electricity or hose?

No, our mobile pet grooming spa is fully equipped with everything we need and is self-sufficient. This includes heated water, (a 50 gallon fresh water reservoir and aseparate 50 gallon tank holds our dirty--but entirely biodegradable soapy water, which we empty back at our location—NEVER on your property) a climate controlled interior, power generated by a 'greener' energy and state-of-the-art equipment. You will never have to worry about providing water/electricity or blowing a circuit.

What kind of dryers do you use?

We have seen the stories in the news about pets being injured, or worse, by the use of hot air kennel dryers. This is another advantage to mobile grooming as your pet is never left unsupervised, either in a tub or in a drying cage. We are never more than three feet away from your pet during the entire grooming process. We carry high velocity and fluff dryers to accommodate different pet's needs, and will never use any tools or equipment that will cause your pet unnecessary stress.

Why is mobile grooming more expensive than going to the local groom shop?

Simply put, you are paying for a premium, convenient service--for the “groom shop” to come to you. This saves you the time (and fuel) of making two trips (back and forth) to a groom shop and reduces stress on your pet by not having to transport him/her. You are also paying for one-on-one attention for your pet.  This isn’t a conveyor belt system where three different people handle your pet in a noisy barking environment -- Only YOUR pet is in the mobile unit with our groomer so there are few distractions and less stress. All of this is done in our fully functional, self-contained “spa on wheels” in front of your home.

Why can't I watch while my pet is being groomed?

Dogs become very excited having their owners see them and can run the risk of being injured.  Groomers use many sharp tools while styling and pets that move around on the grooming table are at a higher risk of being wrongly cut.  "DO NOT" be offended that you or your children cannot be in the van or standing outside the window. It is only done for the safety of your beloved pet. If you HAVE to talk with the groomer for something please remember to come over and knock quietly so as not to startle the pet or the groomer.  Doors opening or closing and voices can excite animals’ at the most inopportune time. PLEASE never, ever open the door of the van while a pet is inside. This could result in an animal escaping and possibly being injured

How do I get the best results for my dog?

Every dog owner has different needs and expectations about grooming. The following are three suggestions to help you work with our groomer to get the best results for your pet.
  1. Be specific about your expectations . . .
    The groomer can't read your mind so it's important to be specific. "Short, but not too short" or "leave it longer" are difficult instructions to follow.  Does short mean two inches of hair or half-inch? If you have something specific in mind, please tell us.  Ask to see our Grooming Guidebook…it may help to give the groomer a better understanding of how you want your pet to look.  
  2. Be realistic about the condition of your pet's coat . . .
    Do you brush your pet regularly at home, or is his coat badly matted or tangled? Even a skilled groomer can't save a tangled coat. Sometimes there is no choice but to shave the mats and wait for the fur to grow back before trying that new style. Be sure to brush regularly as the coat grows back so the tangles don't return.
  3. Be honest about the results . . .
    We want you to be happy! If you don't like the results, tell us BEFORE we leave. Discuss what you would like done differently next time. We keep notes/database on each pet about what was done during the visit. If you are honest with the groomer about what you like or don't like, your comments can be added to the file. That way, the next time we see your dog, we will have a better idea of what you want.

What about appointment and arrival times?

We ask for a 30 minute window for appointment times.  For example, if your appointment is scheduled for 2:00 pm, we will arrive between 2:00 and 2:30 pm. We will arrive as close to the scheduled appointment time as possible, however, sometimes situations occur that will disrupt the daily schedule of the groomer. This includes: traffic, weather, mechanical difficulties, or spending more time with an older, younger, or difficult dog. The dog’s safety will never be compromised by rushing to meet a schedule. You will be called and advised of an arrival time when schedules change beyond our control. We always try to be on time but unexpected incidents do occur. Should we be behind schedule more than 30 minutes we will always call to let you know we are running late.

How do I prepare for the grooming appointment?

On grooming day, please make sure your dog has a “potty break” prior to their appointment.  Also please do not feed your dog a full meal right before handing him over to the groomer.

If this is your first appointment, we will ask to see written proof of your pet's rabies vaccination record.  It is important that you have this information available when we arrive. We will refuse service to your pet if we cannot verify this information. We also ask that you download and complete  the “Getting To Know You and Your Pet” form as well as the “Grooming Release Form” located at the New Client Forms Page.  Please have this ready for your groomer when they arrive.

What types of payments do you accept?

We accept cash, check, Visa and Master Card. Checks can be made payable to: Clean Dog Green Dog. Payment is due upon completion of your appointment. If you are not physically present after the grooming session to remit payment, you will need to make arrangements for payment PRIOR to your appointment
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